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Contact CenterBi-directional
Phone Stack + Genesys Cloud
Augment your existing contact center with AI. Transfer calls, sync dispositions, and log activities across platforms. Book a 30-minute demo and we'll show you exactly how it works with your Genesys Cloud setup.
What you get with Genesys Cloud + Phone Stack
- Augment your contact center with AI for overflow and after-hours
- Transfer live calls between AI and human agents
- Sync call dispositions across platforms
- Unified call logging and recording
- AI handles routine calls, humans handle complex ones
- Real-time dashboard across AI and human channels
How it works
1. Connect
Link your Genesys Cloud account in one click from the Phone Stack dashboard.
2. Configure
Map fields, set triggers, and choose which AI caller profile to use.
3. Launch
AI calls start flowing. Outcomes sync back automatically.
1,000+
Integrations
<60s
Lead to call
17
Webhook events
99.9%
Uptime SLA
Book a Genesys Cloud demo
See Phone Stack + Genesys Cloud in action. 30 minutes, no commitment.
Book a 30-min demo
Pick a day that works for you.